Policies

Privacy and Security Policy Customer Service Policy	Shipping Policy Return Policy
Privacy and Security Policy At Domaine de St. Quentin, we understand your concerns about privacy. Our privacy policy covers how your credit card number is protected and how your personal information is used. Credit Card Security. Our site uses the state-of-the-art Secure Sockets Layer (SSL) protocol to protect your credit card number from being read while in transit across the internet. You can verify that this security is in place when you are on the page which requests your credit card number. Look at the bottom of your browser before typing in your credit card number. You will see the padlock icon is locked. This is your browser's way of telling you that this page is secure. That means that anything you type into this page is encrypted before being sent over the internet and it cannot be read by anyone other than the intended recipient while in transit. The intended recipient is our credit card authorization service, iBill. We do not store your credit card number after the transaction. Your Personal Information. Domaine de St. Quentin uses your personal information only to ship our beautiful products to you, and to contact you if necessary. We will neither sell nor give your information to any third party. We respect the trust that you show us by providing this information, and we wouldn't do anything to jeopardize that trust. Top of page
Shipping Policy Territory. Shipping charges are calculated based on the weight of your purchase for shipment within the United States only. If you would like us to ship to you internationally, additional shipping charges will apply. We will contact you regarding any additional charges. We cannot apply such additional charges to your credit card, since we do not store your credit card number after a purchase is complete. Next Day. In order to be shipped for next day delivery, an order must be received by 3 PM EST/12 noon PST. Overnight shipping applies only to weekdays. An overnight order received on Friday before the cutoff time will be delivered on Monday. Top of Page
Customer Service Policy Our Commitment to You. It is our goal to provide you the best customer service available anywhere on the internet or elsewhere. Your ecstasy with our products is our goal. We provide customer service by e-mail, by telephone, by fax and even by mail if you so choose. Our telephone number, fax number, and mailing address are on our contact page. Top of Page
Return Policy Our Guarantee. In the unlikely event that you should find yourself unsatisfied with your purchase, please contact customer service without hesitation. If you desire a refund, just return the unused portion of your purchase, with a brief explanation of why you were dissatisfied. We will make every effort to keep you as a valued customer. Top of Page